Privacy Policy for Elephant Island Tours
Last Updated: 2026.01.25
At Elephant Island Tours, we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you book our tours, transport, or rental services.
1. Information We Collect
To provide you with a high-quality travel experience, we may collect the following information:
- Personal Details: Name, nationality, and passport details (required for hotel bookings, train tickets, and certain national park entries).
- Contact Information: Email address, phone number (WhatsApp), and social media handles.
- Travel Data: Flight details (for airport transfers), hotel preferences, and tour itineraries.
- Payment Details: We collect billing information to process payments. We do not store sensitive credit card data; all online payments are handled by secure third-party processors.
2. How We Use Your Information
We use your data only for purposes related to your trip:
- To confirm and manage your tour and transport bookings.
- To arrange hotel reservations and motorbike rentals.
- To communicate with you regarding your arrival and itinerary updates.
- To comply with Sri Lankan legal and safety regulations.
3. Information Sharing (Third Parties)
We do not sell your data. However, we may share necessary details with:
- Hotels/Accommodations: To process your room bookings.
- Service Partners: Specialized safari jeep operators or local activity providers included in your tour.
- Legal Authorities: If required by the laws of Sri Lanka (e.g., Department of Immigration or Police for safety reasons).
4. Data Security
We take reasonable steps to protect your information from unauthorized access. As a small business, we ensure that only authorized staff (your guide/driver) have access to the details necessary to perform their duties.
5. Motorbike Rental & Taxi Service
For motorbike rentals and taxi services, we require a copy of your Driving License and ID/Passport. This information is kept strictly for insurance and legal compliance during the duration of the rental or trip.
6. Your Rights
You have the right to:
- Ask us what information we hold about you.
- Request that we correct or delete your personal information after your tour is completed.
- Withdraw your consent for marketing communications at any time.
7. Contact Us
If you have any questions regarding this Privacy Policy, please contact:
